Refund policy
At CareTags, we want you to be happy with your purchase. If something is not right, please contact us and we’ll do our best to make it right.
30-Day Returns
You may request a return within 30 days of delivery.
To be eligible for a return, your item must be:
30-Day Returns
You may request a return within 30 days of delivery.
To be eligible for a return, your item must be:
- In the same condition you received it
- Unused or lightly handled only
- Not damaged, scratched, or altered
- Returned with any original packaging or accessories, if applicable
To start a return, contact us at support@caretags.pet with your order number and the reason for your return.
Please do not send your item back without contacting us first.
Non-Returnable Items
Certain items cannot be returned, including:
Please do not send your item back without contacting us first.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom, personalized, or engraved products, unless they arrive damaged, defective, or incorrect
- Items that have been heavily used, damaged, or altered after delivery
- Digital products or services that have already been activated, used, or delivered, unless required by law
If your CareTag has already been linked to a pet profile, we may ask you to deactivate or unlink it before processing a return.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at support@caretags.pet with your order number and photos of the issue.
If the problem was caused by us, we will replace the item or issue a refund, and we will cover any required return shipping.
Return Shipping
For standard returns, customers are responsible for return shipping costs.
If the return is due to a CareTags error, defective product, or incorrect item, we will cover the return shipping cost.
Original shipping charges are non-refundable unless the return is due to our error.
Refunds
Once we receive and inspect your return, we will let you know whether the refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card company to process and post the refund.
Exchanges
If you need to exchange an item, contact us at support@caretags.pet. The fastest way to get the item you want may be to return the original item and place a new order.
Questions
For any return or refund questions, contact us at:
CareTags
support@caretags.pet
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at support@caretags.pet with your order number and photos of the issue.
If the problem was caused by us, we will replace the item or issue a refund, and we will cover any required return shipping.
Return Shipping
For standard returns, customers are responsible for return shipping costs.
If the return is due to a CareTags error, defective product, or incorrect item, we will cover the return shipping cost.
Original shipping charges are non-refundable unless the return is due to our error.
Refunds
Once we receive and inspect your return, we will let you know whether the refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card company to process and post the refund.
Exchanges
If you need to exchange an item, contact us at support@caretags.pet. The fastest way to get the item you want may be to return the original item and place a new order.
Questions
For any return or refund questions, contact us at:
CareTags
support@caretags.pet